Zomato is an online food delivery platform that connects customers to restaurants and delivery partners, providing customers with a convenient food delivery experience. today’s fast-paced world, the demand for food delivery services has risen and many companies have emerged to cater to this demand. Zomato is one of the few players that have stood out, and Swiggy is its close competitor. Zomato has revolutionised the food delivery industry through its business model, listings, and extra features.
The company was founded by Deepinder Goyal and Pankaj Chhaddah in New Delhi, India, in 2008. It was initially launched as an online restaurant discovery platform where one could read about restaurants and check customer reviews, and photos. Later, it expanded to include food delivery services. Zomato rapidly gained popularity in India and by 2011, it expanded to several major cities across the country. It then expanded to other countries to establish a global presence and now it operates in more than 24 countries around the world.
The management team of Zomato, responsible for the overall direction and operations of the company, is led by the founder and CEO of Zomato Deepinder Goyal.
Zomato shares listing
Zomato launched its initial public offering, Zomato IPO in 2021 and consequently listed its shares on BSE and NSE on July 23, 2021. The final issue price of Zomato IPO was at ₹ ₹76, and against this, the Zomato share price is listed at a much higher price of ₹115.
Zomato Share Price
Since listing, Zomato's share price has remained very volatile with many investors losing patience. In the last 2 years, Zomato's share price has fallen ₹45, or 31.6%; in the past one year, Zomato's share price is up ₹32.5, or 49.6%; in 2023 so far, Zomato's share price has gained ₹37.6, or 62.5%. In the past 2 weeks, Zomato's share price is in the red.
Zomato management team
The following are important members of the Zomato management team:
Deepinder Goyal founder and currently serves as CEO of Zomato. He holds degrees from IIT Delhi and IIM Ahmedabad. Goyal has worked in the technology sector for more than 15 years.
Pankaj Chaddah is the Co-founder and chief operating officer of Zomato. He holds an IIT Delhi degree. Chaddah has worked in the technology sector for more than 15 years.
Kaushik Dutta is the chairman of Zomato's board of directors. He was HSBC India's former managing director. Dutta has more than 30 years of experience working in the financial sector.
Sanjeev Bikhchandani serves on Zomato's board of directors without being an executive. He is the company's founder and chairman in India. In India's internet industry, Bikhchandani is a pioneer.
Sutapa Banerjee is a director of Zomato who is independent. She served as a Goldman Sachs India's former managing director. Banerjee has worked in the field of investment banking for more than 20 years.
Namita Gupta is a director of Zomato who serves independently. She was once McKinsey & Company's managing director. Gupta has more than 20 years of expertise in the field of management consulting.
Soni Gunjan Tilak is a director for Zomato on her own. She served as PwC India's former managing director. Soni has worked in the accounting and auditing fields for more than 20 years.
Aparna Popat Ved is a director at Zomato who serves independently. She served as Nestle India's former managing director. Ved has been working in the FMCG sector for more than 20 years. Zomato’s business model revolves around connecting customers, restaurants, and delivery partners through its online platform and phone app. It generates revenue through various streams such as commissions from restaurants on every order, advertising fees, and its subscription-based model. It charges a commission from restaurants on each order based on varying agreements between the company and the restaurant. Recently, it has started levying some delivery charges for the customers also. It also provides a platform for restaurants to list their menus, photos, reviews, etc. The restaurants can pay for advertising services if they wish to reach a larger customer base.
What is Zomato Pro?
Zomato Pro is Zomato’s subscription-based service that provides customers with extra benefits such as discounts, complimentary dishes, and fast deliveries. This premium service incentivizes customers to use Zomato more frequently and generates additional revenue for the company. The online platform is user-friendly and has several attributes that provide a seamless user experience. For starters, it has an extensive restaurant database featuring a variety of cuisines, price ranges, and customer reviews. Customers can select items, customize their orders, and make payments through multiple options, providing flexibility and convenience. The platform also has a real-time order tracking feature that enables customers to track their deliveries which provides transparency. After the experience, users can rate and review restaurants and provide feedback which helps restaurants maintain high-quality services.
Zomato’s Financial data
Here are some of the key financial figures for Zomato:
Revenue: In the fiscal year 2023, Zomato's revenue was ₹2,056.00 crore (US$261.4 million).
Net loss: In the fiscal year 2023, Zomato's net loss was ₹188.00 crore (US$24.4 million).
Gross profit margin: Zomato's gross profit margin was 63.7% in the fiscal year 2023.
Operating margin: Zomato's operating margin was -32.1% in the fiscal year 2023.
Net margin: Zomato's net margin was -8.8% in the fiscal year 2023.
In recent years, Zomato's financial performance has been inconsistent. Although the company's income has been increasing, it has also been losing money. Zomato's ambitious expansion plan, which raised expenditures, has been the main cause of company losses. Other food delivery services are posing a growing threat to the business.
Zomato continues to be a well-funded business with a great brand despite its losses. The business has a sizable user base and an extensive network of eateries. To enhance its operations, Zomato is also investing in cutting-edge technology like artificial intelligence and machine learning.
Zomato has a lot of problems, but it also offers a lot of advantages. The business is in a good position to continue growing in the years to come.
Some of the key risks the company faces include the rising cost of operations, regulatory changes, the overall economic downturn, and the increase in competition from other food delivery platforms such as Swiggy. However, Zomato can capitalize on the development of new technologies, acquiring new businesses, the growth in demand for food delivery services across the country and globe as well as expand into new markets.
Zomato has significantly impacted the worldwide and Indian food delivery market. Zomato was essential in advancing the meal delivery business into the digital age. Its user-friendly platform and effective logistics have become norms for the sector and encouraged other players to apply comparable strategies. Small and medium-sized restaurants have benefited from Zomato's restaurant listing and advertising services by being more visible in the online marketplace.
People may now more easily find new restaurants through the platform. People are able to discover new restaurants to try because to the platform's huge database of eateries and user evaluations. As a result, restaurant cuisine and service have improved due to increased competition in the food business. Zomato has aided in bringing down food sector prices.
Restaurants have a wider pool of potential customers because to the platform's large user base, which enables them to run more efficiently and pass savings along to customers. People can now eat out at lower prices as a result.
The food market is now more competitive - thanks to Zomato. Due to the platform's success, rival food delivery services like Swiggy and Uber Eats have entered the market. In order to compete, this has compelled restaurants to provide better cuisine, service, and prices. The food industry's customer service has improved because to Zomato. The platform's customer support staff is on hand around the clock to assist users with any issues they might have.
Overall, Zomato has had a positive impact on the food industry.
Zomato’s impact on restaurants
Restaurant operations and customer interactions have changed significantly as a result of Zomato's debut and broad acceptance.
Zomato's platform gives restaurants the chance to show off their menus, images, reviews, and other information to a sizable client base. Due to their enhanced visibility, restaurants of all sizes can reach a wider audience and draw in new consumers who might not have known about them otherwise. Restaurants may see an increase in customers and overall sales as a result.
The review and rating system on Zomato is extremely important in determining a restaurant's online reputation. High ratings and favorable reviews can greatly increase a restaurant's trustworthiness and draw more patrons. On the other hand, unfavorable evaluations can draw attention to shortcomings and provide businesses the chance to respond to patron complaints. In order to keep a favorable online reputation, restaurants must actively update and monitor their Zomato profiles.
Through its platform, Zomato makes it possible for restaurants and customers to communicate directly. Restaurants can answer questions, manage complaints, and update patrons on current promotions or events. Through direct interaction, restaurants and patrons can develop a sense of trust and connection that promotes patron loyalty and repeat business.
Zomato gives restaurants access to useful information and insights about consumer preferences, purchasing trends, and patterns. With the use of this information, restaurants are better able to design their menus, set prices, run effective marketing efforts, and consider future development. Restaurants can take advantage of this data to streamline operations and meet the changing needs of their target market.
The competition in the restaurant business has increased as a result of Zomato's growth and that of other food delivery services. Restaurants now have to compete with a variety of other eating options that customers can choose from. Restaurants have been compelled by this to innovate and set themselves apart by providing distinctive menu items, interesting promotions, and improved eating experiences. Customers now have more options and a greater variety of culinary adventures to discover.
The food delivery services offered by Zomato have given establishments access to new sources of income. Restaurants may reach a wider audience and provide their food to patrons who prefer the ease of home delivery by collaborating with Zomato. The delivery procedure is streamlined by Zomato's strong logistics network and delivery partners, ensuring that food reaches clients quickly and in good condition. Due to this, restaurants have been able to capitalise on the rising demand for meal delivery and boost their overall sales.
Zomato offers many advantages, but it also poses problems for eateries. In order to handle the increased order volume, uphold quality standards, and efficiently manage delivery logistics, restaurants must change their operations. This could entail expanding the workforce, putting in place effective order management systems, and making sure food packaging is adequate for delivery. Restaurants that can overcome these obstacles will be better able to take advantage of the benefits that Zomato's platform offers.
As a result of increasing visibility, direct customer interaction, insightful data, and access to meal delivery services, Zomato has revolutionised the restaurant business. While it has given restaurants a lot of options, it has also forced them to innovate, adapt, and keep a strong online presence in order to be competitive in the rapidly changing food delivery market.
Frequently Asked Questions
1. What is Zomato's share price?
As of September 13, 2023, Zomato's share price closed at ₹97.91, down ₹0.81, or 0.82% from its previous close.
2. What is the 52-week high/low of Zomato's share price?
Zomato share price hit a 52-week high of ₹102.85 on August 7, 2023, and a 52-week low of ₹44.35 on January 25, 2023.
3. What is the return on Zomato share price in the last 3 months, 6 months, and 1 year periods
Zomato share price has risen ₹19.6, or 25%, in 3 months preceding September 13, 2023. Zomato share price has gained ₹46, or 88.8%, in 6 months preceding September 13, 2023. In the last 1 year, Zomato's share price has returned ₹32.46, or 49.6%
